FPMG is a leading property management company, overseeing more than 10,000 units and employing over 400 professionals. With a vast portfolio and a large workforce, FPMG has developed thousands of training procedures and standard operating procedures to ensure efficient and consistent operations across the organization.
The sheer volume of procedures and the need to quickly disseminate information to hundreds of employees presented a significant challenge for FPMG. Management was spending an excessive amount of time answering questions and providing guidance via email, while employees were struggling to find the correct information within the extensive documentation.
Our team collaborated closely with FPMG's management to develop applications powered by FlowState, enabling employees to swiftly and dynamically ask questions with answers directly sourced from the company's documentation. This innovative approach allows employees to ask more complex questions and receive clear, concise answers complete with step-by-step instructions.
The implementation of FlowState has resulted in significant time savings for both management and employees, reducing the need for lengthy email exchanges and time-consuming searches through documentation. We continue to work with FPMG to develop new applications across various departments, including Human Resources and Acquisitions, further streamlining their operations and enhancing overall efficiency.
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